We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Haryana, Delhi-NCR, and Uttar Pradesh regions. The ideal candidate will have a robust background in customer service and support, particularly in an international voice process setting. This role is crucial in ensuring that our customers receive the highest level of service and support, contributing to their overall satisfaction and loyalty.

Key Responsibilities:
Handle inbound and outbound calls to assist customers with inquiries, issues, and requests related to our services.
Provide accurate information and solutions to customer queries, ensuring a positive customer experience.
Maintain a high level of professionalism and empathy while interacting with customers.
Document customer interactions and feedback in the system for future reference and quality assurance.
Collaborate with team members and other departments to resolve customer issues effectively.
Participate in training sessions to enhance product knowledge and customer service skills.




Meet and exceed performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates.

Required Skills:
Proven experience in customer support or a related field, particularly in an international voice process.
Excellent communication skills, both verbal and written, with a strong command of the English language.
Ability to handle challenging customer interactions with patience and professionalism.
Robust problem-solving skills and the ability to think on your feet.
Familiarity with call center software and customer relationship management (CRM) tools is a plus.
A team player with a positive attitude and a willingness to learn.

If you are passionate about providing exceptional customer service and thrive in a fast-paced setting, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Executive.

📌 Customer Support Executive Delhi
🏢 Impetus Career Consultants Private
📍 Delhi