We are seeking a dynamic and experienced Team Lead for our Banking and BFSI voice operations in the Chandigarh Region, Punjab. The ideal candidate will have a solid background in leading teams within the banking or BFSI sector, with a focus on voice operations. As a Team Lead, you will be responsible for overseeing daily operations, ensuring high-quality service delivery, and driving team performance to meet organizational goals.

Key Responsibilities:
Lead and manage a team of voice operations professionals, providing guidance and support to ensure optimal performance.
Monitor team performance metrics and implement strategies for improvement.
Collaborate with other departments to enhance service delivery and customer satisfaction.
Conduct regular training sessions and performance reviews to develop team members' skills and capabilities.
Ensure compliance with industry regulations and company policies.




Act as a point of contact for escalated customer issues and provide effective resolutions.
Foster a positive team environment that encourages collaboration and innovation.

Required Skills:
Proven experience in a team lead role within the banking or BFSI sector.
Solid understanding of voice operations and customer service principles.
Excellent communication and interpersonal skills.
Ability to analyze performance data and implement improvement strategies.
Robust leadership skills with a focus on team development.

If you are a motivated leader with a passion for the banking and BFSI industry, we invite you to apply for this exciting opportunity to make a significant impact in our organization.

📌 Team Lead Banking/bfsi Voice Operations Amritsar
🏢 Impetus Career Consultants Private
📍 Amritsar