We are seeking a dedicated and skilled Customer Support Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support in an international voice process workplace. This role involves handling inbound calls, addressing customer inquiries, and ensuring high levels of customer satisfaction. As a Customer Support Executive, you will play a crucial role in maintaining the company's reputation for excellent service and support.

Key Responsibilities:
Handle inbound calls from customers, providing assistance and resolving issues in a timely manner.
Maintain a high level of customer satisfaction by ensuring that all inquiries are addressed effectively.
Utilize customer service skills to manage customer expectations and provide solutions.
Collaborate with team members to improve processes and enhance the overall customer experience.
Monitor and report on customer feedback,



including CSAT scores and AHT metrics, to identify areas for improvement.
Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:
Solid communication skills, both verbal and written.
Experience in an international voice process or customer support role.
Ability to handle customer inquiries with professionalism and empathy.
Familiarity with customer satisfaction metrics such as CSAT and AHT.
Problem-solving skills and the ability to think on your feet.
A background in banking or financial services is a plus, especially for roles involving personal banking.

If you are passionate about customer service and have the required experience, we encourage you to apply for this exciting prospect to be part of our energetic team.

📌 Customer Support Executive Pune
🏢 Impetus Career Consultants Private
📍 Pune