Looking for Technical Support role for Online and Mobile Banking platform, support engineer responsible will be diagnosing and troubleshoot application code.
Key Responsibilities
• Application Production support responsibilities and stability as part of SRE.
• Responsible for change management into production.
• Responsible for faster production incidents resumption, root cause identification, problem fixing
• Responsible for identifying & delivering improvement prospects such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability
• Responsible for identifying & implementing solutions to improve overall Tech operations efficiency, that should result in cost saves/avoidance
• Responsible to lead a team to ensure SLOs are met and SLIs are improved
• Act as a bridge between Build teams, interfaces teams and other key stakeholders.
• Production support (Shift & Weekend Support)
• To resolve complex (L2) problem tickets.
• Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
• Knowledge to handle problem tickets of a more complex nature.
• Effective engagement with Country CTM/TSM for any critical issues.
• Ensure RCAs are performed for high severity issues.
• Provide timely workaround solutions for failing issue pattern which requires source code fix.
• Closely track of Digital Certificate expiry and timely renewal of certificates and implementation
• Responsible for technical support, maintenance and documenting technical specification as part of a Production Support Team.
• L2 & L3 support with IAD (Impact analysis Document) preparation
• Participate in DR activities
People & Talent
• Excellent communicator with robust command in English
• Expressive, creative and ability to think out-of-box
• Should have domain knowledge on Wealth and Retail Applications
Risk Management
• The abilit
📌 Assoc, Production Eng, Wrb Tech Chennai
🏢 Standard Chartered India
📍 Chennai
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