Manage and supervise a team of Call Center Executives.
Monitor daily team performance, attendance, and productivity.
Achieve team targets and ensure quality standards are maintained.
Provide regular coaching, feedback, and guidance to team members.
Handle customer escalations and resolve issues effectively.
Monitor calls and ensure proper process and communication standards.
Prepare daily/weekly performance reports and share updates with management.
Ensure proper adherence to company policies and processes.
Motivate the team and maintain a positive working setting.
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Team Leader Operations Chandigarh
🏢 V Con Intelligent Security
📍 Chandigarh
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