Key Responsibilities
Provide customer support via phone, email, and chat.
Client calls handling.
Resolve customer complaints and technical issues efficiently.
Maintain detailed records of interactions using CRM software.
Collaborate with other departments to address complex problems.
Monitor customer satisfaction and gather feedback for service improvement.
Ensure communication is explicit, qualified, and empathetic.
Handle renewals, cancellations, and account inquiries.
Essential Skills
Strong communication and active listening abilities.
Problem-solving and troubleshooting skills.
Ability to multitask and manage time effectively.
Knowledge of CRM systems and customer support tools.
Patience and conflict resolution techniques.
Job Types: Full time, Permanent, Fresher
Pay: ₹10,000.00 per month
Work Location: In person
📌 Customer Support Executive Cse Kinathukadavu
🏢 SRI VETRI VINAYAGA PICTURES
📍 Kinathukadavu
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