We are looking for a smart, confident and exceptionally well-spoken Client Relationship Manager who will be the single point of contact for our clients and help build robust, long-term relationships with them.
THE IDEAL CANDIDATE
Excellent communication skills in Hindi, English & Punjabi
Very polite, soft-spoken and courteous personality
Smart, confident and presentable
Comfortable speaking with premium / high-value clients
Excellent follow-up skills
Strong interpersonal and relationship-building skills
Good listening skills with the ability to understand client requirements
Professional communication over phone, WhatsApp and face-to-face meetings
Mature, responsible and discreet while handling client information
Comfortable with Google Sheets / MS Office / CRM software
Jewellery industry experience will be an advantage, but excellent communication and personality are more important
KEY RESPONSIBILITIES
Act as the single point of contact for clients
Handle client enquiries and coordinate with our sales, design and production teams
Follow up on quotations, designs, orders, deliveries and after-sales service
Maintain regular communication with significant and premium clients
Build and maintain solid client relationships
Manage personalised client follow-ups, including birthdays, anniversaries and special occasions
Maintain updated client records and preferences
Ensure every client receives a smooth, personalised and premium experience
Encourage repeat business and referrals through strong relationship management
We are looking for someone who genuinely enjoys talking to people and building relationships, not just someone who handles customer queries.
Location: Jain Jewellers, Sector 22-D, Chandigarh
Experience: 2–5 years preferred
Salary: ₹20,000–₹30,000 per month, depending on experience and suitability