Position: Global Customer Service Associate
Department: International BPO
Experience: 6+ Months of International BPO Experience
Employment Type: Full time

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Associates. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to resolve customer queries efficiently while ensuring a excellent customer experience.

Key Responsibilities
Handle customer inquiries through phone calls, emails, chats, or other communication channels.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and queries professionally and efficiently.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure their concerns are resolved.




Coordinate with internal teams to address customer issues.
Maintain a high level of customer satisfaction and service quality.
Meet performance targets related to customer satisfaction, response time, and query resolution.

Required Skills
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good listening skills and a customer-first approach.
Ability to handle customer concerns patiently and professionally.
Basic computer knowledge and familiarity with MS Office.
Ability to multitask and work in a fast-paced environment.
Positive time management and coordination skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 Global Customer Service Associates Navi Mumbai
🏢 Taranta
📍 Navi Mumbai