Job Title: Customer Service Representative – US Healthcare (Voice Process) (Supporting OPOS – One Patient One Solution)
Location: Chennai (Onsite)
Shift: US Shift (6:00 PM – 3:00 AM IST, Monday to Friday)
Employment Type: Full time
About the Role
We are seeking an empathetic, detail-oriented Customer Service Representative to join our US Healthcare Operations team in Chennai. In this role, you will act as a primary point of contact for US-based patients, healthcare providers, and caregivers. You will handle inbound/outbound calls, schedule appointments, coordinate care, and ensure strict compliance with US healthcare regulations (HIPAA).
Key Responsibilities
Patient & Provider Support: Handle calls and inquiries from US patients and providers with empathy, accuracy, and professionalism.
Appointment Scheduling: Manage, confirm, and optimize patient schedules across electronic systems.
Regulatory Compliance:
Maintain complete compliance with HIPAA rules and standard operating procedures for chronic pain and healthcare documentation.
Administrative Operations: Accurately record patient interactions in CRM/EHR platforms and support care outreach programs.
Key Requirements
Experience: Minimum 1+ years of direct experience in US Healthcare Voice Customer Service.
Communication: Excellent, fluent spoken English with robust active listening and de-escalation skills.
Location & Shift: Must be currently based in Chennai and comfortable working 100% Onsite during Night Shifts (6 PM to 3 AM IST).
Notice Period: Immediate joiners to 15 days maximum.
Technical Skills: Familiarity with Healthcare CRM or EHR/EMR platforms and Microsoft Office.
Work Location: In person
📌 Customer Service Representative Chennai
🏢 itechedge
📍 Chennai
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