Taking/Handling Inbound Customer calls, Outbound calls, Emails
Listening to and understanding the customer’s requirements
Provide product / service details & advantages to Customers
Providing end to end solutions to the customer
Asking the correct questions – probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with as per Escalation matrix till closure
Staying current with knowledge of products/ processes & services
Ensure full adherence to all the quality parameters and SOP
Cooperate with other Team members, SMEs and Team Leaders.
Contact: +91-XXXXXXXXXX
Pay: ₹20,000.00 per month
Perks:
Provident Fund
Application Question(s):
This is work from office job, are you located in Bangalore?