Customer Care Executive (Ecommerce Food Delivery Platform)

Age: 30 - 40!

FOR IMMEDIATE JOINERS!

Call / Whatsapp : +91-XXXXXXXXXX!

VERSATILE SHIFTs:

10 am to 8 pm

12 pm to 10 pm

Responsibilities
Assist customers with inquiries via phone, email, and chat
Process and track customer orders, refunds, and exchanges
Resolve customer complaints and issues promptly and effectively
Provide product information and recommendations
Collaborate with other departments to resolve complex issues
Maintain detailed and accurate customer records
Identify and report trends in customer feedback
Support the continuous improvement of customer service processes

Qualifications
High school diploma or equivalent degree
Previous experience in customer service or E-commerce preferred




Robust communication and interpersonal skills
Ability to work in a fast-paced environment
Problem-solving mindset and attention to detail
Basic computer literacy and familiarity with CRM systems

Skills
Customer Relationship Management (CRM) software
Microsoft Office Suite
Data Entry with thorough computer knowledge
Multi-channel communication (phone, email, chat)
Problem-solving
Time management
Active listening

Languages:

Malayalam,Hindi & English.

Pay: ₹18,000.00 - ₹21,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Customer Care Executive Ecommerce Food Delivery Platform Kowdiar (India)
🏢 AZAD GROUP OF HOTELS
📍 India