Customer Intake & Communication
Greet customers warmly as they arrive for appointments or drop-offs.
Listen to and document vehicle problems, symptoms, and service requests accurately.
Keep customers updated throughout the day on repair progress, unexpected changes, and completion times.
Explain technical mechanics in explicit, easy-to-understand language. [1, 2, 3, 4, 5, 6]
Estimates & Repair Orders
Inspect vehicles, test-drive them when needed, and review maintenance history.
Prepare detailed written cost and labor estimates for parts and services.
Obtain formal customer authorization and signatures before any remedial or additional work begins.
Inform clients about active warranty protections, service contracts, or potential cost-saving alternatives
Shop Coordination & Workflow
Translate customer issues into actionable work orders for service technicians.
Consult with mechanics regarding diagnosis, repair options,



and estimated completion windows.
Coordinate with the parts department to order, track, and verify necessary replacement components.
Manage daily appointment scheduling and oversee shop workflow. [1, 2, 3, 4, 5, 6]
Billing, Delivery & Follow-Up
Review finished invoices for accuracy regarding parts, labour, and time.
Process customer payments, handle loaner vehicle contracts (PCCV), and verify insurance details.
Walk the customer through the completed repairs and charges upon vehicle pickup.
Handle customer complaints or concerns calmly and professionally.
Make post-service follow-up calls to ensure satisfaction and build long-term loyalty

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages:
Cell phone reimbursement

Work Location: In person

📌 Service Advisor Koundampalayam
🏢 Ezzy drive care
📍 Koundampalayam