The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.
Activities expected to be performed by a Lenskart Optometrist
Customer focus: Driving Net Promoter Score
Eye check-up & dispensing
Product recommendation
Achieving sales Vs. Plan & SOP adherence
Store upkeep & maintenance
Personal attributes & competencies
Qualification: Graduate in Optometry
Ability to build rapport aned trusting relationships
Ability to understand unstated needs of the customer and offer solutions
Explicit communication and active listening skills
Ability to adapt to changing setting and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority