Job Title: Clinic Receptionist / Front Desk Executive
Role Overview
We are seeking a proactive and highly organized Clinic Receptionist to serve as the first point of contact for our patients. The ideal candidate will ensure seamless clinic operations by delivering exceptional patient care, managing communications across multiple channels, and maintaining an efficient, welcoming front desk.
Key Responsibilities
Patient Management : Greet and assist patients upon arrival, manage the waiting area, coordinate queue times, and ensure a smooth experience throughout their visit to the clinic.
Voice Communication : Answer, screen, and route incoming phone calls professionally, providing clear information regarding clinic services, timings, and appointments.
Digital Correspondence : Manage the clinic's WhatsApp chat promptly to handle appointment bookings, share medical instructions, and address routine patient inquiries.