Position Overview:
The Collection Manager is responsible for overseeing the accounts receivable process and ensuring timely recovery of outstanding debts while maintaining positive customer relationships.
Key Responsibilities:
Develop and implement effective collection strategies and policies.
Monitor outstanding receivables and follow up with customers to ensure timely payments.
Analyze collection data to identify trends and recommend improvements.
Resolve escalated disputes and negotiate repayment plans with customers.
Collaborate with sales, finance, and legal departments to address complex cases.
Prepare regular reports on collection status and team performance for management.
Ensure compliance with company policies and relevant regulations.
Qualifications:
B.Com or any other Bachelor’s Degree of a related field.
Excellent negotiation and communication abilities.
Proficiency with ERP software and Microsoft Office tools.