CRM Executive

Company: Suroskie
Location: Sahibabad, Ghaziabad, Uttar Pradesh
Work Mode: In office | Full-Time
Experience: 1–3 Years

About the Role

Suroskie is looking for a proactive and customer-focused CRM Executive to manage customer communication, improve customer retention, and drive repeat purchases. The ideal candidate should have experience with CRM tools, customer engagement campaigns, and data-driven marketing.

Roles & Responsibilities
Manage customer engagement campaigns through WhatsApp, SMS, Email, and other communication channels.
Execute campaigns for repeat purchases, customer retention, reactivation, and abandoned cart recovery.
Maintain customer databases and ensure accurate CRM records.
Segment customers based on purchase history, behaviour, and engagement.
Coordinate with marketing, e-commerce, and customer support teams to improve customer experience.
Monitor campaign performance, including open rates,



click-through rates, conversions, and repeat purchase rates.
Prepare daily, weekly, and monthly CRM reports and MIS.
Identify prospects to improve customer loyalty and lifetime value.

Requirements
1–3 years of experience in CRM, customer engagement, or retention marketing, preferably in D2C, e-commerce, beauty, or skincare.
Knowledge of CRM platforms and tools such as WebEngage, MoEngage, Klaviyo, or similar tools.
Understanding of WhatsApp, SMS, and email marketing campaigns.
Valuable analytical, communication, and coordination skills.
Proficiency in Excel or Google Sheets.
Ability to analyse campaign performance and recommend improvements.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Executive Ghaziabad
🏢 Suroskie
📍 Ghaziabad