Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.
Deliver on day-to-day process targets in meeting Customer SLAs.
Interact with clients as per business requirements.
Eye for detail and report out quality measures for the process, also flag key risks if any.
Handle process queries and Quality Auditing, upon expertise gained and certification for the same.
Ensure Compliance and controllership.
Follow the governance mechanism established with the client.
Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence
Job Type: Full time
Pay: ₹1,000,272.03 - ₹1,205,000.17 per year
Application Question(s):
Notice Period
Experience:
French -B1/B2/C1/C2: 1 year (Preferred)
Work Location: In person
📌 French Language Expert Chennai
🏢 fidelis group
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.