Job Summary:

We are looking for a Customer Support Executive to communicate with customers, handle follow-ups, schedule appointments, and support the Sales and Service teams in providing a good customer experience.

Key Responsibilities:
Make calls to existing and potential customers.
Follow up on customer enquiries and showroom visits.
Contact customers for service reminders and follow-ups.
Schedule sales and service appointments.
Handle customer queries and provide basic information.
Maintain and update customer details in the CRM system.
Conduct customer feedback and satisfaction calls.
Coordinate with Sales and Service teams for customer requirements.
Follow up with customers regularly and maintain positive relationships.
Achieve daily and monthly calling/follow-up targets.
Prepare basic call and follow-up reports.

Qualification & Skills:
Plus Two / Diploma / Degree.




Positive communication skills in Malayalam and basic English.
Basic computer knowledge and MS Office skills.
Positive customer handling and interpersonal skills.
Good follow-up and coordination skills.
Positive attitude and willingness to learn.
Ability to work in a target-oriented environment.

Experience:
Freshers can apply.
Experience in customer service, telecalling, CRM, or automobile industry will be an added advantage.

Working Conditions:
Office-based role.
Regular interaction with customers through phone calls and CRM.
Coordination with Sales and Service departments.

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages:
Flexible schedule
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Aluva
🏢 Incheon KIA
📍 Aluva