Job Description – Front Desk Executive (Hotel Line)

Position: Front Desk Executive
Industry: Hotel / Hospitality
Department: Front Office
Experience: 0–3 Years
Employment Type: Full-Time
Location: Mohali

Job Responsibilities:
Welcome and greet guests in a warm and professional manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and booking inquiries.
Verify guest details and maintain accurate records in the hotel system.
Handle guest requests, queries, and complaints professionally and ensure timely resolution.
Coordinate with housekeeping, maintenance, food & beverage, and other departments for smooth guest services.
Handle telephone calls, emails, and guest correspondence.
Provide information about hotel facilities, services, room rates, and local attractions.
Maintain proper records of room occupancy, guest information, payments, and daily transactions.
Handle cash, card payments, and other billing-related activities as required.
Prepare daily front-office reports and handover details.
Ensure the reception/front desk area is clean, organized, and presentable.
Follow hotel policies, safety procedures, and service standards.




Maintain guest confidentiality and ensure a high level of customer satisfaction.

Required Skills:
Excellent communication and interpersonal skills.
Pleasant personality and qualified grooming.
Valuable customer service and problem-solving skills.
Basic computer knowledge and familiarity with hotel management software is preferred.
Ability to handle guests calmly and professionally.
Good English and Hindi communication skills.
Ability to work in shifts, including weekends and holidays.
Strong attention to detail and ability to multitask.

Qualification & Experience:
Minimum 12th pass / Graduate.
Diploma/Degree in Hotel Management or Hospitality will be preferred.
Freshers can apply.
Prior experience in a hotel, resort, hospitality, airline, or customer-service role will be an advantage.

Key Competencies:
Guest Relations
Front Office Operations
Communication Skills
Customer Service
Reservation Handling
Complaint Resolution
Billing & Cash Handling
Professional Grooming
Team Coordination

Pay: ₹16,000.00 - ₹20,000.00 per month

Perks:
Versatile schedule
Food provided
Health insurance
Leave encashment
Life insurance

Work Location: In person

📌 Front Office Manager Sahibzada Ajit Singh Nagar (India)
🏢 The Avio Hotel
📍 India