Job Responsibilities:
Make calls to customers and explain tour packages, travel plans, hotels, transportation, and other travel services.
Handle recent customer enquiries and understand their travel requirements.
Suggest suitable tour packages based on customer needs and budget.
Handle customer queries, doubts, and booking-related requests professionally.
Prepare and share quotations with customers and follow up regularly for bookings.
Coordinate customer bookings, including hotels, transportation, sightseeing, and other travel arrangements.
Maintain regular communication with confirmed customers before and during their trip.
Follow up with leads through calls and WhatsApp to generate bookings and conversions.
Coordinate with hotels, drivers, guides, and other travel service providers.
Handle customer issues and provide timely support during the travel process.
Maintain daily records of enquiries, follow-ups, bookings, and customer details.
Collect customer feedback and maintain valuable customer relationships.