We are looking for an experienced Assistant Manager – IT to support day-to-day IT operations in a BPO/Call Centre setting.

The candidate will be responsible for managing IT infrastructure, network, servers, endpoint security, telecom/CTI systems, IT support, vendors, and branch IT operations. The candidate will also act as a primary IT point of contact for clients and internal stakeholders for IT-related matters.

Key Technical Skills Required:
VPN / IPSec / SSL VPN
Active Directory & Group Policy
CTI / Dialer / Asterisk
SonicWall / FortiGate Firewall
LAN / WAN / VLAN, TCP/IP, DNS and DHCP
Server and Desktop Support
Endpoint Security / Antivirus / DLP
SIP / PRI / VoIP
IT Infrastructure & Network Troubleshooting

Experience & Other Requirements:
2–3 years of relevant experience in a BPO / Call Center workplace.
Good client management and stakeholder coordination skills.
Excellent verbal and written communication skills.
Ability to handle client calls, meetings and technical discussions.
Strong troubleshooting, problem-solving and RCA skills.

Kindly contact +91-XXXXXXXXXX-Dhanish

Pay: ₹40,000.00 - ₹45,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Assistant It Manager Mumbai (India)
🏢 KServe BPO Private
📍 India