CUSTOMER CARE EXECUTIVE (HINDI) GOLD TESTING MACHINES

Location: Nungambakkam, Chennai I Full time I 1–4 years experience

Hindi: Mandatory

ABOUT US

Arihant Maxsell Technologies (Maxsell) – 17+ years supplying XRF gold testing machines to jewellers, banks, hallmarking centres and gold loan companies across India.

THE ROLE

You are the first voice a customer hears when their machine needs help. You log the issue, get it to the right engineer, and keep the customer updated until it's fixed.

WHAT YOU'LL DO
Handle customer calls in Hindi and understand the issue
Raise service tickets and track each one to closure
Coordinate with Technical Support and Field Service Engineers
Follow up on open tickets and keep customers informed
Keep accurate records in our ticketing/CRM system

WHO WE'RE LOOKING FOR




Fluent Hindi (must)
1–4 years in customer care, technical support or service coordination
Hands-on with a ticketing/CRM tool
Valuable computer skills and a robust follow-up habit
Bonus: basic understanding of electronic/electrical equipment

WHY JOIN US
Specialised product, niche industry
Learn technical service coordination
Work directly with Technical Support and Field Service teams

Apply if you speak Hindi, enjoy solving customer problems, and follow up until it's done.

ADDEDD ADVANTAGE

Customer Care | Customer Support | Ticketing | CRM | Service Coordination | Helpdesk | Hindi

📌 Customer Care Executive Hindi Speaking Chennai (India)
🏢 ARIHANT MAXSELL TECHNOLOGIES
📍 India