Job Purpose
As the client’s Account Director, this role will create long-term, trusting relationships with our key customer and to oversee all activities related to the sourcing, management and reporting of all categories identified within the scope of services for LINK.​
To oversee, manage and take ownership of the relationship centrally and in key markets delivering a range of promotional item / gift projects for the clients. These will show best in class innovation, creativity and project delivery for our customer.

Job Duties
Ensure all transactions are managed to the highest standards ensuring all work by the team is managed, controlled, checked and delivered successfully.​
Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.​
Ensure customer service is a priority. Identify and resolve all issues relating to customers within Standard guidelines. ​
Provide professional presentations to customers. ​
Based on customer briefs initiate all product development and source current concepts in collaboration with the Operations team. ​
Maintaining and updating database of local suppliers and managing the relationships​




Liaise with suppliers and have robust negotiation skills​
Oversee the team and ensure they process all orders and invoices in a timely fashion ​
Work with the team and produce accurate customer quotations and ensure quality samples and artwork for proposals. ​
Manage SLA’s and KPI’s set and ensure that there is regular communication regarding order status to all departments to ensure timely delivery of orders. ​
Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify prospects to increase volumes – where applicable. ​
Work with LINK colleagues to ensure all opportunities are shared where applicable to drive opportunities and revenue in all markets​
Work closely with Senior Management team to ensure that there is a cohesive communication across all of our activities to ensure we are operating as the global strategic partner across POS Materials and Promotional Goods​

Experience
Client Management: 10 years (Required)
Account Management: 10 years (Required)
POSM, GWP, Print, Promotional Goods: 10 years (Required)

Work Location: Hybrid remote in Mumbai, Maharashtra

📌 Account Director Mumbai (India)
🏢 Link Worldwide
📍 India