Portfolio & Collections Management
Manage collections performance across multiple DPD buckets through Vendors/Agencies.
Ensure achievement of collection targets in line with the operating and process plan.
Formulate collection strategies based on DPD, market dynamics, portfolio segmentation, and

business requirements.
Identify non-performing segments and implement appropriate recovery or legal resolution

strategies. Vendor & Operations Management
Ensure adequate infrastructure and resource availability across vendor partners.
Monitor agency tele-calling and field collection operations to achieve operational efficiency.
Manage hiring, attrition, and shrinkage to ensure uninterrupted operations.

Jobs at Olyv
Conduct regular performance reviews with vendors, agency supervisors, and callers against

defined KPIs. Performance & Cost Management
Monitor field collections by bucket, vintage, and region to optimize collection costs.
Participate in developing portfolio treatment strategies to maximize recovery and improve

resolution rates.
Perform peer benchmarking to drive best-in-class recovery performance.




Ensure timely reporting of monthly collection cost provisions to the Finance team.

Compliance & Customer Experience
Ensure adherence to compliance policies, collection processes, audit requirements, and the

Code of Conduct.
Resolve customer complaints through appropriate escalation and resolution mechanisms.
Ensure 100% coverage of allocated collection cases while maintaining customer satisfaction.

Business & Market Development
Identify emerging markets aligned with business growth plans.
Evaluate expansion prospects based on portfolio volumes.
Raise timely concerns on sourcing quality to maintain portfolio health.

Measures of Success (KPIs)
Portfolio Coverage
GNPA (3.30+ & 90+ Delinquency Rate)
Gross Write-Off (GWO) Recovery Rate
Absolute Recovery
Cost of Collection
Recovery on Recovery (ROR)
Settlement Waiver Rate
Regulatory Customer Complaint %
Process Adherence as per MOURole & responsibilities

Preferred candidate profile

📌 Agency Manager Kolkata
🏢 White Force Outsourcing Services
📍 Kolkata