Core Skills: Must have
Must have experience in handling production support incidents of enterprise applications platforms
Experience in Mainframe, Cobol, Java or C++ Application support is an advantage
Support production deployments and upgrades. Coordinate major minor installation, upgrade, and patch management.
Ability to follow the SOPs and fix the incidents of various applications.
Experience in using monitoring tools like Prometheus, Grafana
Code deployments and trouble shooting of applications in all settings
Need to be flexible to work in shifts and on-call support during weekends.
Coordinate and support all system operations, installation, configuration, continuous integration.
Work closely with Infrastructure, Platform and Application teams to keep services up and available as per SLAs.
Should be capable of identifying discrepancies in SOPs and the same with L2 & L3 engineers for corrections.
Versatile to work on 24*7 support

Additional Skills : Valuable to have
Python, PowerShell, Linux shell scripting
Experience in using ServiceNow ticketing system

📌 Associate Hyderabad (India)
🏢 Virtusa
📍 India