Key Responsibilities
Manage end-to-end Business Correspondent (BC) operations for assigned PSU Bank partnerships.
Develop and maintain strong relationships with bank officials and key stakeholders to ensure seamless operational coordination.
Monitor BC network performance and ensure achievement of business and service delivery targets.
Analyze operational and transaction data to identify trends, gaps, and improvement opportunities.
Design and implement capacity-building and training programs for BCs based on performance analysis and business requirements.
Track key performance indicators (KPIs) and prepare periodic MIS, dashboards, and management reports.
Coordinate with internal teams and bank representatives to resolve operational issues and improve service quality.
Ensure compliance with bank guidelines, regulatory requirements, and CSC operational policies.
Drive initiatives to improve BC productivity, customer outreach, financial inclusion, and transaction growth.
Support the rollout of new banking products, services,



and strategic initiatives across the BC network.

Requirements

Required Skills & Competencies
Robust understanding of Business Correspondent (BC) ecosystem and banking operations.
Excellent stakeholder management and relationship-building skills.
Strong analytical and data interpretation capabilities.
Proficiency in MS Excel, PowerPoint, MIS reporting, and data analysis.
Effective communication, presentation, and negotiation skills.
Ability to manage multiple stakeholders and work in a target-driven workplace.
Problem-solving mindset with solid execution capabilities.

Preferred Attributes
Experience in financial inclusion initiatives, digital banking, or rural banking operations.
Exposure to capacity-building and training programs for field teams.
Familiarity with banking regulations and PSU banking processes.

📌 Banking Spoc Assistant Manager Jodhpur (India)
🏢 CSC e-Governance Services India
📍 India