Job Title: Team Leader Operations (Outbound Voice Process)

Location: Marathahalli, Bengaluru

Job Type: Full time Experience

Required: 13 years as Team Leader in BPO (Outbound Voice)

Key Responsibilities:
Supervise a team of outbound voice agents to achieve daily/weekly/monthly targets.
Monitor agent calls, provide regular coaching, feedback, and performance evaluations.
Drive performance metrics such as conversion rate, call quality, adherence, and attendance.
Ensure process compliance and quality standards are maintained. • Conduct daily team huddles, share updates, and motivate team members.
Handle escalations and support agents in resolving complex customer queries.
Generate reports on team performance and submit to management as required.
Collaborate with QA and Training teams for continuous improvement initiatives.
Manage team scheduling, leaves, and roster planning effectively.

Key Skills:
Excellent communication and leadership skills.
Robust understanding of outbound sales/support operations.
Ability to manage targets and drive team performance under pressure. • Analytical mindset with proficiency in MS Excel and CRM tools.
Positive problem-solving and decision-making abilities

📌 Bpo Team Leader Bengaluru (India)
🏢 Finaxen Technology Bangalore
📍 India