Associate Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

Define

Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Key Responsibilities
Lead and manage a team of 1525 FTEs
Drive PDM performance across key metrics:
Perform hands-on guidance
Monitor daily productivity and quality
Handle client escalations and provide data-backed explanations
Coach, mentor, and develop team members
Prepare and present performance reports to leadership
QBR presentations





Qualifications Required Experience & Qualifications
Our most successful candidates will have: - Experience in managing a team and Health Care knowledge and PDM knowledge
3 to 4 of years of experience in U.S. Provider Data Management (PDM)
Deep understanding of
Understanding of KPI’s
Time Management
Proactive approach
Prospects identification
Employee Engagement

Additional information Leadership & Behavioral Skills
Be able to work in MS Office - Be able to work in a fast-paced setting.
Robust analytical and problem-solving abilities
Data-driven decision-making mindset
Excellent communication and stakeholder management skills
Ability to balance hands-on PDM work and people leadership
Ownership, accountability, and process orientation

📌 Associate Manager Team Lead Hyderabad
🏢 Sutherland
📍 Hyderabad