We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative In this role, you will:
Offers value added products and services based on customer needs analysis and certifies customer understanding of those products
Take measures to provide excellent customer service to basic inbound customer calls by staying up to date on training and internal communications
Enhances customer loyalty through solid knowledge of key products and services.
Takes ownership of issues and understands when and how to escalate concerns appropriately.
Responsible for achieving individual key performance indicators while certifying compliance with operational risk controls and regulatory requirements.
Effectively advising, communicating, empathizing, resolving conflict and responding sensitively to clients.
Responsible for ensuring timely resolution of customer inquiries while maintaining the highest level of quality support in every interaction.




Recognizes and adapts support approaches to accommodate varying levels of customer experience. Communicates effectively with team members, customers, and other stakeholders.

To be successful you will:
Must have education standard to full time Graduation, 1 year of work experience.
Must be proficient in English (Written/Spoken) with good typing skills
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team setting seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced workplace is required
Proficiency with personal computers and basic software packages and specialised applications, excellent verbal and written communication skills and is polite and friendly at all times

📌 Contact Center Specialist Bengaluru
🏢 Allegis Global Solutions (AGS)
📍 Bengaluru