Role & responsibilities
Handle inbound/Outbound inquiries and provide detailed information about the services.
Handling customer complaints and follow-ups
Maintain excellent communication, empathy, and professionalism while interacting with patients and families.
Achieve daily/weekly call targets and conversion goals.
Record call details, patient interactions, and follow-ups accurately in the CRM system.
Ensure high levels of patient satisfaction and service quality through effective engagement.
Any other ad hoc duties related to hospital operations assigned by supervisor
Preferred candidate profile Qualification- Graduate in any discipline
📌 Call Center Executive Noida (India)
🏢 Medanta
📍 India
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