Job Summary:

We are seeking an experienced Call Centre Head to lead and manage our customer service operations. The ideal candidate will have at least 3 years of experience in team handling and in a senior position within a BPO/Call Centre workplace. You will be responsible for ensuring smooth daily operations, meeting performance targets, and maintaining high customer satisfaction levels.

Key Responsibilities:
Manage day-to-day operations of the call centre.
Lead, motivate, and monitor a team of call centre executives.
Ensure achievement of service targets and KPIs.
Train, mentor, and guide team members for performance improvement.
Handle escalated customer issues effectively and professionally.
Coordinate with management for operational strategies and workflow improvement.




Prepare and present performance reports to senior management.

Requirements:
Minimum 2 years of experience in team handling and senior position in a BPO/Call Centre.
Robust leadership, communication, and problem-solving skills.
Ability to work under pressure and meet deadlines.
Proficiency in call centre tools, CRM software, and MS Office.
Excellent customer service skills and people management abilities.

Job Types: Full time, Permanent Pay: ₹18,460.28 - ₹25,108.47 per month

Experience
Call center: 2 years (Required)

Work Location: In person

📌 Call Centre Head Madurai (India)
🏢 CHOLA GOLD
📍 India