We are looking for dedicated and customer-focused Customer Support Executives to join our team. In this role, you will serve as the primary point of contact for customers using our food delivery platform, ensuring timely, accurate, and qualified support. This position is ideal for individuals seeking versatile working hours while contributing to a high-quality customer experience.
Key Responsibilities
Handle customer inquiries via phone in a professional and courteous manner
Assist customers with order tracking, cancellations, refunds, and other delivery-related issues
Address customer complaints effectively and escalate complex cases to the appropriate team when required
Ensure high levels of customer satisfaction through prompt and empathetic communication
Coordinate with operations and delivery teams to ensure timely resolution of customer concerns
Meet performance metrics including response time, resolution efficiency, and customer satisfaction scores
Provide feedback and insights to support continuous improvement of customer service processes
Required Qualifications & Skills
Minimum qualification: Diploma or equivalent (Bachelor’s degree preferred)
Prior experience in customer service is an advantage (experience in food delivery, e-commerce, or hospitality preferred)
Robust verbal and written communication skills
Effective problem-solving and decision-making abilities
Basic computer proficiency; familiarity with MS Office or Google Workspace
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Customer Support Executive Onsite , Calicut Kerala Kozhikode
🏢 POTAFO TECHNOLOGIES PVT.LTD
📍 Kozhikode
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