Customer Support: Handle customer calls, emails, and service inquiries promptly.
Issue Resolution: Resolve customer complaints regarding boilers, driers, spare parts, and installations within SLAs.
Coordination: Work closely with sales, service, production, and dispatch teams to resolve client issues.
Reporting & Feedback: Maintain customer interaction logs, track recurring issues, and prepare monthly CSAT reports.
Desired profile of the candidate
Robust communication (English, Hindi, Regional), customer handling, MS Office, Google sheet and problem-solving skills.