Ikontel Solutions Pvt Ltd is hiring a Collection Specialist for our Collection Team in Bangalore. You will follow up with customers on overdue payments, build repayment commitments, and help keep recovery targets on track while staying compliant and qualified in every interaction.
Key Responsibilities
Contact customers by phone, WhatsApp, and email to follow up on pending dues
Understand each customer's situation and secure clear payment commitments
Meet daily, weekly, and monthly collection and recovery targets
Follow up consistently on promise-to-pay (PTP) dates until payment is received
Update every call outcome, remark, and PTP accurately in the CRM or collection system
Handle difficult conversations calmly, with a polite and professional approach
Follow company policies, RBI guidelines, and ethical collection practices at all times
Escalate disputes or complex cases to the team lead
Share regular reports on collections, follow-ups, and pending accounts
Required Skills & Qualifications
Minimum 1+ year of experience in collections / recovery / telecalling for collections
DRA certified (Debt Recovery Agent certification), mandatory
Good communication and negotiation skills
Fluency in English and Hindi. Kannada is preferred, and other regional languages are an added advantage
Basic computer knowledge (MS Excel, CRM tools)
Target-driven, disciplined, and able to handle pressure
Willingness to work Monday to Saturday from the Hebbal office
Immediate joiners only
Valuable to Have
Experience in banking, NBFC, home finance, or credit card collections
Knowledge of the early-bucket and late-bucket collection process
Strong command of customer follow-up and dispute handling
What We Offer
Stable role in a growing company
Performance-based incentives (add details if applicable)
Supportive team and growth opportunities
Key Note
Only DRA-certified immediate joiners will be considered.
📌 Collections Specialist 1+ Years Exp Immediate Joiner Only Bengaluru (India)
🏢 Ikontel Solutions
📍 India
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