We are looking for a Customer Care Manager with 2+ years of experience to manage student and parent queries, complaints, follow-ups, and customer relationships. The ideal candidate should have excellent communication, problem-solving, and team coordination skills.

Key Responsibilities
Handle student and parent queries through calls, WhatsApp, email, and other channels.
Resolve customer complaints and ensure timely closure of issues.
Conduct regular student follow-ups and maintain solid customer relationships.
Update and maintain accurate CRM and student data.
Coordinate with academic, sales, and operations teams for issue resolution.
Monitor pending complaints and ensure timely follow-up.
Handle email and courier-related communication.
Maintain records and prepare basic customer care reports.
Support student engagement and retention initiatives.
Guide and coordinate with customer care team members when required.

Requirements




2+ years of experience in Customer Care/Customer Support, preferably in EdTech or Education.
Excellent verbal and written communication skills.
Strong complaint-handling and problem-solving abilities.
Experience with CRM software and MS Office/Google Workspace.
Positive follow-up, coordination, and organizational skills.
Ability to manage multiple tasks in a rapid-paced environment.
Customer-focused and professional approach.
Prior team-handling experience will be an advantage.

Key Skills Customer Care | Customer Support | Student Support | Complaint Resolution | CRM | Student Follow-up | Communication | Team Coordination | Customer Relationship Management | EdTech

Pay: ₹11,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Manager Edtech Thiruvalla
🏢 Amet Global
📍 Thiruvalla