Note- This is WFO (all 5 days from Bangalore office icluding night shifts)
: Role purpose
Own the 247 command centre end to end people, dispatch performance and escalation across all three shifts.
Key responsibilities
Lead the command centre team across three shifts; own rosters, coverage and relief planning.
Own dispatch SLAs and the work-order lifecycle.
Govern L1 escalations; act as escalation authority for major incidents Send daily and weekly operations reports to the SDM and client.
Own SOPs, runbooks and shift-handover discipline.
Hire, train, coach and retain dispatchers; own attrition risk and succession cover.
Work with IT on tooling; drive continuous improvement.
Essential skills and experience
12+ years in NOC, command centre or field-service dispatch supporting US clients.
Has managed 247 multi-shift teams.
SLA and workforce management.
Robust communication with US customers will present in monthly and quarterly reviews.
Desirable
Data-centre or telecom field-services dispatch.
Labor-marketplace dispatch (Field Nation / WorkMarket).
ITIL v4 Foundation; Six Sigma or process-improvement certification.
Has stood up a recent command centre from scratch.
📌 Command Center Manager Bengaluru (India)
🏢 TENARAI TECHNOLOGIES PRIVATE
📍 India
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