The Dealership & Aftersales services
Dealership’s DID (Dealer Issue Detection) received through system
Dealership’s WC (Warranty Claim) received through system
Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system
Build excellent working relationship with all major stakeholders.
Respect work standards and contribute to continual improvement of Product quality
Detect, Analyze, facilitate and categorize the customer defects to create Technical

Issues.
Address Technical Issues to the right function with correct priority to reach 3MIS &

12MIS targets.
In depth investigation of safety issue, with speed and according to the rules.
Request, ensure failed parts from dealer reach the plant quality, design & supplier

for failure analysis
Lead Pre-Analysis meetings with key stakeholders for Field issues coming from

market
Facilitate Crisis meeting to alert the management in case of safety, media or legal

risks.
Conduct weekly regular rituals with key stakeholders / regions on common topics.
Monitor and report on Key Performance Indicators (KPI’s)



to prevent occurrence of

non-conformity relating to Product, Processes and System.
MS Excel
Power point
Outlook
7QC tools & 8D
Root cause analyssis techniques
Failure data analysis
Improving the Product Quality by controlling 3MIS & 12MIS failure trend

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.

📌 Customer Quality Chennai
🏢 Segula Technologies
📍 Chennai