We are looking for a Customer Relationship Manager to be the primary point of contact for existing and potential customers. The role involves building robust customer relationships, addressing queries, coordinating with internal teams, and ensuring a positive customer experience throughout the engagement lifecycle.
Role & responsibilities
Build and maintain solid, positive relationships with customers.
Communicate with customers through calls, whatsapp, and emails.
Follow up with customers to ensure customer satisfaction.
Maintain accurate customer and account details in the CRM system.
Coordinate with Sales, Service, and Technical teams for timely service delivery.
Record, track, and follow up on customer queries and complaints until resolution.
Identify basic upselling and cross-selling opportunities and coordinate with the Sales team.
Follow up with clients to ensure payments are received timely.
Update customer records and ensure accurate CRM data.
Collect and document customer feedback and share insights with relevant teams.
Prepare basic reports on customer interactions, feedback, and service satisfaction.
Follow company procedures and maintain professionalism in all customer interactions.
Preferred candidate profile
Polite disposition.
Ability of rigorous follow up.
The ability to communicate confidently both through speaking and writing with colleagues and clients.
Ability to understand the circumstances and act accordingly.
Proactive.
Thorough knowledge of products/services.
Always available on calls.