We are looking for a customer-focused Customer Relations Executive to join a hypermarket team in Oman. The ideal candidate should have robust communication skills, a skilled attitude, and the ability to handle customer inquiries and ensure customer satisfaction.
Key Responsibilities
Assist customers with inquiries, requests, and complaints.
Provide skilled and courteous customer service.
Resolve customer concerns and escalate complex issues when necessary.
Coordinate with cashiers, sales staff, and other departments.
Maintain positive customer relationships and improve customer satisfaction.
Support daily customer service operations.
Follow company policies and service quality standards.
Requirements
Previous experience in customer service or customer relations is preferred.
Hypermarket or retail experience is an advantage.
Good communication and interpersonal skills.
Ability to handle customer complaints professionally.
Basic computer knowledge and problem-solving skills.
Arabic language skills are an advantage.