Role summary

Turn service delivery, grievance and programme data from multiple departments into insight for leadership. The analyst builds monitoring dashboards, tracks service KPIs and supports evidence-based decisions on citizen services.

Key responsibilities
Collect, clean, validate and integrate data from departmental applications, APIs, RajDhara/State Data Centre sources, and flat files
Design and maintain dashboards and MIS reports on service delivery timelines, pendency, grievance redressal, SLA compliance and department performance
Define KPIs and performance indices, and run trend, root-cause, geospatial and comparative district/department analyses
Identify bottlenecks, anomalies and service gaps, and present actionable recommendations to senior officials
Prepare periodic briefing notes, presentations and ad-hoc analyses for review meetings
Enforce data quality and governance standards, and document data dictionaries and metrics definitions
Apply statistical and predictive techniques (forecasting, clustering,



sentiment/text analysis on grievances) where relevant
Ensure adherence to the DPDP Act 2023, Rajasthan data-sharing policies and information security norms

Required skills
Advanced SQL, Excel, and Python or R (pandas, NumPy, visualisation libraries)
BI tools: Power BI, Tableau, Apache Superset or Metabase
Solid grounding in statistics, data modelling and ETL concepts
Ability to translate data into explicit narratives for non-technical leadership
Valuable written and verbal communication in Hindi and English

Desirable
Experience with GIS/geospatial tools (QGIS) and open-source analytics stacks
Exposure to NLP for grievance categorisation and to big data tools (Spark, Airflow)
Prior work with e-Governance MIS or CM/PM-level monitoring dashboards

Qualification
B.E./B.Tech/MCA/M.Sc. (Statistics, Mathematics, Computer Science, Data Science) or equivalent; MBA (Analytics) is a plus

📌 Data Analyst Chennai
🏢 Bahwan Cybertek
📍 Chennai