ESSENTIALDUTIES AND RESPONSIBILITIES:
Answering inbound calls for B2B customers.
Dialing outbound calls for lead generation or sales support.
Handling chat queries and providing email support.
Keeping up to date with product knowledge and industry trends.
Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as requiredand or requested.

Desired Candidate Profile
Minimum of 1 - 4 years of experience in INTERNATIONAL VOICEPROCESS
The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels ofemployees and management




The candidate should have excellent PC skills and should be well versed with Microsoft Products like
Excel, Word and Access (optional).
Solid attention to details and Positive follow up skills.
Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
Adaptable to night shifts is mandatory.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits
Health insurance
Leave encashment
Life insurance
Provident Fund

Application Question(s)
Are you comfortable with Night shifts ?

Location
Bengaluru, Karnataka (Required)

Work Location: In person

📌 Customer Service Representative Bengaluru (India)
🏢 Filtrona
📍 India