CRM – Automobile Service Department

Position: Customer Relationship Manager (CRM) – Service

Department: Service

Industry: Automobile Dealership

Job Responsibilities:
Handle customer appointments, enquiries, complaints, and service-related concerns.
Make service reminders and follow-up calls to customers.
Coordinate with Service Advisors and the workshop to ensure timely vehicle delivery.
Monitor customer satisfaction and resolve complaints promptly.
Conduct post-service follow-up calls and collect customer feedback.
Track customer complaints and ensure proper closure within the required time.
Maintain accurate customer records and update CRM/DMS systems.
Follow up on pending service estimates, repair approvals, and vehicle status.
Inform customers about service offers, campaigns, maintenance schedules, and warranty-related matters.
Monitor CSI/Customer Satisfaction scores and take corrective actions for negative feedback.




Coordinate with the service team to improve customer retention and repeat business.
Prepare daily/weekly CRM reports on calls, appointments, complaints, follow-ups, and customer satisfaction.
Ensure compliance with OEM customer relationship and service standards.

Key Skills:
Valuable communication and customer-handling skills
Solid follow-up and coordination ability
Basic computer and CRM/DMS knowledge
Complaint-handling and problem-solving skills
Ability to work with targets and deadlines
Automobile service experience preferred

Qualification: Any Graduate; automobile/service industry experience preferred. Pay: ₹23,000.00 - ₹32,000.00 per month

Perks
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Crm Manager Ettumanoor (India)
🏢 Ather Space - Electric Scooter
📍 India