Implement processes for consistent team handling of customer complaints
Analyzes and reports performance data on customer escalation trends and business improvement plans
Proactively identifies issues and implements plans to resolve them
Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
Recommends recent approaches and policy changes to decrease customer escalations and improve customer experience
Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership
Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity
Plans, develops,



and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures, standards, and goals
Conducts regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives
Assist and participate in sales events such as roadshows and education fairs other promotional activities to support in promoting and marketing INTI programs.

Pay: ₹19,600.00 - ₹32,000.00 per month

Perks
Cell phone reimbursement
Commuter assistance
Adaptable schedule
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Chennai
🏢 Effivity Technologies
📍 Chennai