Functional Reporting: Sales Function: Customer Service
Job purpose & scope:
Responsible for timely order entry, order acknowledgement and confirmation.
Support around follow-up.
Customer documentation, coordination with Sales team & Supply Chain team in servicing customer accounts.
Ensure timely delivery of products to the customers
Key Accountabilities:
Functional
Maintain regular contact/follow-ups with key stakeholder at the customer end
Develop connections with relevant internal teams to mobilize resources and obtain information promptly in order to provide differentiated service experience.
Receive, enter & acknowledge customer sales orders in SAP and provide tentative ship dates based on stock position; allocation inventory based on customer requirements such as batch sizes and shelf-life
Ensure timely delivery of products to customers
Ensure samples are arranged and dispatched to the customer on a timely basis
Prepare and provide sales order shipment documentation and ingredient technical documentation
Coordination with customers on special documentation requirements • Communication with sales reps & customers on all sales order related issues
Set up current customers in SAP via CRM
Ensure complete and comprehensive documentation of all customer related records
Provide Proforma invoices for prepay customers & manage accounts on credit hold with finance team for release
Ensure prompt follow up for customer payments / documentation Support in the preparation of the monthly/ weekly dispatch plans & ensure adherence
Ensure dispatch & Shipment Monitoring until delivery track and scan completed order packs
Ensure data entry and detailed filing of all documents received
Accountability & Result Indicator:
Customer Satisfaction
Timely processing of customer orders
Timely delivery of support
SLAs around documentation, follow-ups, etc.
SLAs for returns and samples
Robust customer feedback on timely servicing
Inventory reconciliation
Qualification:
Education
Bachelors Degree
Experience:
4+ years of applicable experience
Skills & Competencies:
Detail Oriented
Customer Focus
Planning Skills
Organization Skills
Analytical & Problem-Solving Skills
Excellent Written and Verbal Communication Skills
Process Excellence
SAP Experience (preferred)
CRM (Microsoft Dynamics or similar) Physical & Environmental J
📌 Customer Service Sales Specialist Navi Mumbai
🏢 OmniActive Health Technologies
📍 Navi Mumbai
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