Company: Sree Gokulam Speed & Secure Courier Service Pvt. Ltd.
Location: Kottayam, Sasthri Road.
Working Hours: 9:30 AM – 6:00 PM
Job Responsibilities
Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
Provide shipment tracking updates and delivery status information to customers.
Address customer complaints regarding delayed deliveries, missing parcels, and other courier-related issues.
Coordinate with hub managers, delivery staff, and operations teams to resolve customer concerns.
Maintain accurate records of customer enquiries, complaints, and follow-up actions.
Provide timely updates to customers regarding shipment status and delivery issues.
Assist customers with booking-related enquiries and courier service information.
Ensure professional communication and maintain positive customer relationships.
Follow up on pending complaints and ensure timely resolution.
Required Qualifications and Skills
Minimum qualification: Plus Two or Degree.
Positive communication skills in Malayalam and English.
Basic computer knowledge and proficiency in MS Office.
Good telephone etiquette and customer-handling skills.
Ability to handle customer complaints patiently and professionally.
Prior experience in customer care or courier services will be an advantage.
Salary ₹13,000 – ₹15,000 per month, depending on experience and skills.
How to Apply
Interested candidates may submit their updated CV for consideration.