Key Responsibilities
Manage and maintain relationships with key/existing customers.
Handle customer enquiries, follow-ups and account coordination.
Coordinate POs, production, planning, quality and dispatch for timely order execution.
Handle customer complaints and ensure timely resolution.
Generate repeat business and identify upselling/cross-selling prospects.
Follow up on outstanding payments with customers and Accounts.
Maintain customer records and prepare daily/weekly/monthly MIS reports.
Required Skills
Strong communication and customer-handling skills.
Excellent follow-up, coordination and problem-solving abilities.
Knowledge of MS Excel, CRM/ERP and Microsoft Office.
Experience in CRM, Key Account Management, Sales Coordination or Customer Service.
Qualification: Graduate; MBA preferred. Preferred Industry: Manufacturing, Packaging, FMCG, Printing, Industrial Products or B2B Sales.
Pay: Up to ₹30,000.00 per month
Advantages
Cell phone reimbursement
Adaptable schedule
Paid sick time
Provident Fund