Data Center Hands & Feet L1 Engineer

Job Title: Data Center Hands & Feet Engineer

Level: L1 Support

Experience: 2–4 Years

Education: Graduate in any stream

Positions: 10

Location: [To be confirmed]

Work Mode: Onsite / Data Center

Job Summary

We are looking for Data Center Hands & Feet L1 Engineers to provide onsite physical support for servers, network, storage and other IT infrastructure. The role involves executing physical tasks as instructed by remote L2/L3 teams, basic troubleshooting, equipment checks, cabling, hardware replacement and maintaining data center documentation.

Key Responsibilities
Perform onsite Hands & Feet support for servers, network, storage and other data center equipment.
Perform physical server/network device checks, power cycling and equipment health checks.
Assist with server installation, rack & stack, de-racking and equipment relocation.
Perform cable tracing, patching, labeling and cable management.
Support hardware replacement activities such as HDD/SSD, RAM, power supply, fan and other FRUs under approved instructions.
Check and report LED/status indicators, alarms and hardware alerts.
Assist remote L2/L3 teams during troubleshooting and maintenance activities.




Perform console access, reboot and basic device-level checks as instructed.
Support installation and replacement of network devices, servers and storage equipment.
Maintain proper asset identification, inventory and rack documentation.
Follow approved SOPs, MOPs and change procedures for all activities.
Update tickets with activity details, photographs, serial numbers and resolution information where required.
Coordinate with OEM/vendor engineers during onsite hardware support.
Support scheduled maintenance windows, patching activities and data center changes.
Escalate any abnormality or hardware issue to the appropriate L2/L3 team.

Required Skills
Data Center Hands & Feet Support
Server & Network Hardware Support
Rack & Stack / De-racking
Cable Management & Cable Tracing
Hardware Replacement
Basic Server Troubleshooting
Power Cycling / Reboot Support
Console Access
Asset & Inventory Management
Data Center Operations
Incident / Service Request Handling
SOP / MOP / Change Management
Vendor/OEM Coordination
Basic knowledge of Windows/Linux, Servers, Networking and Storage

📌 Data Centre Operations Engineer Pune (India)
🏢 Eagle Information Systems
📍 India