Key Responsibilities
Respond to customer queries via phone, email, and support tools.
Assist customers in resolving basic technical and product-related issues.
Handle inbound calls and provide real-time support to customers.
Create and update support tickets with accurate details.
Follow up with customers to ensure timely resolution.
Escalate complex issues to relevant teams when required.
Maintain proper documentation of customer interactions.
Deliver a positive customer experience in every interaction.
Skills Required
Good communication skills (verbal & written).
Basic computer knowledge and technical understanding.
Strong problem-solving and learning attitude.
Active listening and customer-handling skills.
Attention to detail.
Ability to multitask in a fast-paced workplace.