Crossbeats is a leading D2C brand, committed to delivering premium products and exceptional customer experiences. We are looking for a Customer Support Executive to join our growing team and be the voice of our customers.
Role Overview The Customer Support Executive will manage the entire buyer journey post-purchase. From resolving queries to handling reviews, you will play a critical role in turning customer concerns into loyalty and repeat business.
Key Responsibilities
Inbox Management: Respond promptly to customer queries via live chat, email, and social media.
Order & Delivery Tracking: Monitor shipments, coordinate with logistics partners, and resolve delivery delays.
Returns & Refunds: Assist customers with return, replacement, and refund policies.
Review Monitoring: Track and respond to product reviews across platforms.
Public Replies: Draft polite, helpful responses to public comments and complaints.
Escalating Bad Feedback:
Flag critical reviews to management and product teams for resolution.
• Leveraging Positive Feedback: Encourage happy customers to share reviews and user-generated content.
Qualifications
Bachelors degree or equivalent experience.
Prior experience in customer support or CX roles preferred.
Strong communication skills (written and verbal).
Familiarity with CX platforms such as Zendesk, Freshdesk and Shopify.
• Ability to work in a fast-paced D2C workplace.
Essential Skills
Product Knowledge: Ability to understand and explain Crossbeats products.
Empathy: Calm, patient tone to de-escalate frustrated customers.
• Tech Skills: Comfort with modern customer support tools and platforms.
What We Offer
Competitive salary and benefits.
Prospect to grow with a fast-scaling D2C brand.
• Cooperative work culture with a focus on customer excellence.
📌 Customer Support Executive Bengaluru (India)
🏢 Sellbrite Digital
📍 India
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