Reports To: Unit Head

Qualification: Graduate / MBA / PGDBM

Experience: Minimum 2 years of managerial experience

Key Responsibilities
Sales & Business Performance
Achieve departmental sales and budget targets.
Develop action plans and tactics to maximize revenue.
Competition Analysis
Monitor competitor activities, pricing, promotions, and merchandise.
Maintain and update competitor data regularly.
Inventory Management
Ensure smooth stock movement from receiving bay to sales floor.
Conduct stock audits and perpetual inventory checks.
Drive stock rotation and improve stock turns through effective displays.
Customer Service Excellence
Ensure customers receive value-added services such as gift wrapping, alterations, and exchanges.
Minimize complaints and create a superior shopping experience.
Customer Feedback & Complaint Resolution
Record and track customer feedback and complaints.
Ensure service recovery within 72 hours.
Convert customer dissatisfaction into positive experiences.
Manpower Planning




Schedule manpower according to customer footfall patterns.
Ensure adequate staffing during peak hours.
Visual Merchandising & Floor Presentation
Implement VM plans based on local customer needs and stock availability.
Guide supervisors on execution and display standards.
Merchandise Display Management
Plan product displays for maximum visibility and sales.
Communicate display strategies to the team.
Reporting & Analysis
Analyze business reports and identify improvement prospects.
Ensure timely reporting and compliance with company processes.
Shrinkage Control
Identify high-risk products and common pilferage methods.
Implement measures to reduce stock loss and shrinkage.

Key Skills Required
Team Management
Sales & Target Achievement
Retail Operations
Inventory Control
Customer Service
Visual Merchandising
Data Analysis & Reporting
Problem Solving
Leadership & People Management
Loss Prevention

📌 Department Manager New Delhi (India)
🏢 Shoppers Stop
📍 India